Privacy Policy

RecoverOp ("RecoverOp," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the RecoverOp mobile application, website, and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the Services.

Our Services

RecoverOp is a post-operative recovery platform designed to improve communication, education, and recovery management between healthcare providers and their patients.

Our Services may include:

• Personalized recovery timelines

• Procedure-specific educational resources

• Secure messaging features

• Recovery milestone tracking

• Appointment reminders

• AI-powered educational assistance

• Notifications and recovery updates

RecoverOp acts as a technology platform. Medical advice, diagnoses, and treatment decisions are provided solely by your healthcare provider.

Information We Collect

We collect information that you voluntarily provide when using RecoverOp, including when you:

• Create an account

• Complete your patient profile

• Schedule appointments

• Communicate with your healthcare provider

• Contact customer support

• Submit feedback

• Participate in surveys

Information collected may include:

• Name

• Email address

• Phone number

• Date of birth

• Profile information

• Account credentials

• Recovery preferences

• Messages exchanged through the platform

• Information provided by your healthcare provider as necessary for your recovery experience

Information Collected Automatically

When you use RecoverOp, we may automatically collect certain information about your device and usage, including:

• Device type

• Operating system

• Browser type

• IP address

• Device identifiers

• App usage statistics

• Crash reports

• Log files

• Pages or screens viewed

• Session duration

• Diagnostic information

We use this information to improve platform performance, troubleshoot issues, monitor security, and enhance the user experience.

Cookies and Similar Technologies

Our website and certain portions of our Services may use cookies, analytics tools, pixels, and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Measure marketing effectiveness

• Enhance user experience

You may adjust your browser settings to refuse cookies; however, doing so may affect certain features of our Services.

Third-Party Analytics

We may use trusted third-party analytics providers such as Google Analytics and similar technologies to better understand how users interact with our Services.

These providers may collect information about your device, browsing behavior, and interactions with our website in accordance with their own privacy policies.

Email Communications

If you contact us by email or subscribe to communications, we may retain copies of those communications to respond to your inquiries, improve customer service, and provide requested information.

Marketing emails always include an option to unsubscribe.

How We Use Your Information

We use the information we collect to:

• Provide and maintain the RecoverOp platform

• Deliver recovery resources and educational content

• Facilitate communication between patients and healthcare providers

• Personalize your recovery experience

• Respond to support requests

• Improve our Services

• Monitor platform performance and security

• Detect fraud or unauthorized activity

• Comply with legal obligations

• Send service-related notifications

• Send marketing communications when permitted by law

Your Privacy Choices

Depending on your location, you may have certain rights regarding how your information is collected and processed.

These rights may include:

• Accessing your personal information

• Correcting inaccurate information

• Restricting certain processing activities

• Objecting to certain uses of your information

• Requesting a copy of your information where applicable

• Managing your communication preferences

Disclosure of Information

We do not sell your personal information.

We may share information with:

• Healthcare providers participating in your care

• Service providers that assist in operating RecoverOp

• Cloud hosting providers

• Customer support providers

• Analytics providers

• Professional advisors such as attorneys or auditors

• Government authorities when required by law

• Successors in the event of a merger, acquisition, or sale of assets

We may also disclose information when necessary to:

• Protect the rights and safety of RecoverOp

• Prevent fraud or abuse

• Enforce our Terms of Service

• Comply with legal obligations

Security

RecoverOp uses commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to use industry-standard security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials.

HIPAA

When RecoverOp is used by healthcare providers that are subject to the Health Insurance Portability and Accountability Act (HIPAA), RecoverOp may act as a Business Associate as defined under HIPAA.

Where applicable, RecoverOp processes Protected Health Information (PHI) in accordance with Business Associate Agreements and applicable federal and state privacy laws.

Children's Privacy

RecoverOp is not intended for children under the age of 13, and we do not knowingly collect personal information from children without appropriate legal authorization. If we learn that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete such information.

International Users

If you access RecoverOp from outside the United States, you understand that your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When material changes are made, we will update the "Last Updated" date and provide additional notice when required by applicable law.

Your continued use of RecoverOp after changes become effective constitutes acceptance of the revised Privacy Policy.